OUTSOURCING TRAINING STAFF MANAGEMENT CUSTOM DELIVERY PROGRAMS NATIONWIDE FACE-TO-FACE

We take everything to Eleven, relentlessly pursuing game-changing solutions for our clients’ field marketing, sales and training objectives. And the key ingredients of this singular focus are Passion, Creativity & Trust.

Passion: Focused Intensity

We have a passion for customer service and are ready, willing and able to clobber any curveball thrown our way. T11A is all about delivering the relentless effort that leads to measurable succes for your programs.

Creativity: Different & Better

Necessity is the mother of invention. Consistently tackling enormous challenges has enabled T11A to develop unique processes and methodologies to take our services to Eleven and exceed your expectations.

Trust: Your “Go-To” Resource

When the game is on the line, who do you want to have the ball? We’re guessing it’s not the agency that wilts at the prospect of a short lead time or a project marked by a high degree of difficulty. Our clients don’t go to RFP, they call T11A.

We’re ready for your next big challenge!

%outsourcing training agency %outsourcing training agency

Graeme Bradley | President & CEO

Graeme cofounded T11A in September 2003. “We wanted our agency to offer unmatched client-service and be a special place for great people to work. By putting client priorities first always and building a team of people who live to ‘Go to Eleven,’ I am convinced that we are on the right track; our clients think so too!”
Graeme actively manages T11A’s Recruiting, Retail & Training Services and is responsible for Corporate matters (Finance, Legal etc.). Graeme graduated with a BSc (Hons.) in Chemistry from Durham University in England, and qualified as a Chartered Accountant with the Leeds office of accountancy firm Grant Thornton International (GTI) before moving to the United Stated in 1992. Married with three kids and an English Bulldog, Graeme is obsessed with soccer, which he still tries to play competitively on Sunday mornings.

Graeme Bradley | President & CEO

Dana Twyman | Director of Client Services

Dana joined T11A in 2004, and was promoted to Director of Client Services in 2008. Dana works closely with HTC, Microsoft, T-Mobile and other clients on Retail Training and Corporate Event Initiatives, both in-store and in other venues including hotels, convention centers, movie theaters, etc. Her 12 years of Marketing experience led to the development and growth of T11A’s Corporate Events Division, which she manages. Dana and her team have successfully executed over 300 events, training more than 10,000 Retail Sales Associates in the past 3 years.

John Sperling | Senior Manager
Creative Services & Instructional Design

John Sperling joined T11A as a trainer on the Microsoft REACH team, then transitioned into a role focused on copy editing, script writing, proofreading, and training development. In addition to writing over 100 online courses for the Microsoft ExpertZone, John has supplied video scripts for Nestlé, Kraft, T-Fal and Microsoft, always maintaining the unique sensibilities of each client.

Karin Porter | Senior Account Executive

Karin joined T11A in March 2004 and currently oversees T11A’s Merchandising programs. Karin has over 16 years of experience in the field marketing industry. Prior to joining T11A she worked at Mosaic and Super Marketing, where she was the primary program contact for a dedicated, ongoing merchandising program for Reebok International, and also worked on programs for General Mills, Pillsbury and R.J. Reynolds.

Angela Renahan | Senior Account Manager

Angela joined T11A in 2007. She manages the REACH Team and oversees various trainings for Microsoft and its partners. Previously, Angela was employed as Regional Manager for NESCAFÉ Dolce Gusto as well as a Microsoft Windows Guru. Angela was employed as an Analyst with Kodak prior to T11A. Angela received her MBA from AIU and BA in Broadcast News from Georgia State.

Alecia Hedge | Sr Account Executive

Alecia joined The Eleven Agency in 2005 and currently manages various retail operations, for clients such as Nestle, SodaStream, Actifry and more. Prior to joining The Eleven Agency Alecia came from a previous marketing company where she managed multiple technical training and sales initiatives and prior to that worked at an advertising agency representing key homebuilders in Orange County. Alecia brings twelve plus years of marketing experience to T11A and many talents but prides herself in being committed but emotionally detached, one of her favorite Eleven Commandments.

Jackie Kim | Senior Director, Flex

Jackie oversees retail initiatives for major brands. She brings over a decade of experience developing and executing fully integrated marketing programs, with a focus in retail marketing. Prior to joining T11A, Jackie managed programs for clients such as Epson, Iomega, and The Irvine Company. She received an MBA degree from the Paul Merage School of Business at UCI as well as a Bachelor’s degree in Marketing Communications from UCSD.

Alfredo Troche | Course Developer/Graphic Designer

A native Chicagoan, Alfredo studied music at Northwestern University before moving to New York City to pursue a career in design and marketing. His experience ranges from national ad campaigns for The World Science Festival and National Geographic, to branding for Comedy Central and BBC America. Alfredo joined T11A’s Creative Services team in August 2010, specializing in instructional design for Microsoft’s ExpertZone, graphic support and copywriting.